Support & Contact
SLA & Support Scope
Clear service scope and support terms at Maad Dev
SLA & Support Scope
This document outlines Maad Dev’s service scope and support expectations
to ensure clarity for both parties.
Response Time
| Request Type | Estimated Time |
|---|---|
| General inquiries | Within 24–48 hours |
| Usage-related issues | Within 48 hours |
| Additional requests | Quoted before work begins |
Business days only (Monday–Friday) Thailand
What’s Included in Basic Support
For Maad Dev website clients:
- Usage guidance and system explanation
- Answers related to the provided template
- Initial issue checking related to the setup
- Suggestions and recommendations
What’s NOT Included
- Post-delivery code modifications
- Redesign requests
- New feature development
- Ongoing monthly maintenance
These are available as optional add-on services
Client Responsibilities
- Manage your own GitHub & Cloudflare accounts
- Maintain backups as needed
- Use the system according to provided guidance
Maad Dev Philosophy
Maad Dev does not lock clients into long-term contracts.
We build systems you fully own and can maintain independently.
Additional support can be arranged when needed.